Morgan, Rebecca L. <br/><br/>
Calming upset customers : stay in control ... in any situation / 
Rebecca L. Morgan 
 - 4th ed. 
 -  Crisp Publications  2009 
<br/><br/>18447 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer complaints
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Mor