TY  - GEN
AU  - Summers, Donna C. S.
TI  - Quality management : creating and sustaining organizational effectiveness
AV  - HD62.15 Sum
PY  - 2009///
PB  - Pearson/Prentice Hall
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - 18463
ER  -