Friedman, Nancy <br/><br/>
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / 
Nancy Friedman 
 -  Crisp Learning  1998 
<br/><br/>19173 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Fri