TY  - GEN
AU  - Friedman, Nancy
TI  - Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed
AV  - HF5415.5 Fri
PY  - 1998///
PB  - Crisp Learning
KW  - Customer services
KW  - Customer relations
N1  - 19173
ER  -