Finch, Lloyd C. <br/><br/>
Telephone courtesy and customer service : be your company's lifeline to customers / 
Lloyd C. Finch 
 - 4th ed. 
 -  Axzo Press  2009 
<br/><br/>19188 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business<br/>Telephone etiquette<br/>Customer services<br/>Customer relations<br/>Customer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5541  / Fin