TY  - GEN
AU  - Finch, Lloyd C.
TI  - Telephone courtesy and customer service : be your company's lifeline to customers
AV  - HF5541 Fin
PY  - 2009///
PB  - Axzo Press
KW  - Telephone in business
KW  - Telephone etiquette
KW  - Customer services
KW  - Customer relations
KW  - Customer satisfaction
N1  - 19188
ER  -