Fitzsimmons, James A. <br/><br/>
Service management : operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 7th ed. 
 -  McGraw-Hill  2011 
<br/><br/>19409 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Fit