Berry, Leonard L. <br/><br/>
Marketing services : competing through quality / 
Leonard L. Berry, A. Parasuraman. 
 -  Free Press  1991. 
<br/><br/>4265 
<br/><br/><label>ISBN: </label>9780029030790 
<br/><br/><label>Source: </label> Gift 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Service industries - Marketing.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Ber.