Oakland, John S. <br/><br/>
Total quality management : the route to improving performance / 
John S. Oakland. 
 - 2nd ed. 
 -  Butterworth/Heinemann  1993. 
<br/><br/>4272 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / Oak.