TY  - GEN
AU  - Bernoff, Josh
AU  - Schadler, Ted
TI  - Empowered : unleash your employees, energize your customers, transform your business
AV  - HD45 Ber
PY  - 2010///
PB  - Harvard Business Review Press
KW  - Technological innovations - Management
KW  - Business enterprises - Technological innovations
KW  - Customer services - Technological innovations
KW  - Online social networks - Economic aspects
N1  - 20474
ER  -