TY  - GEN
AU  - Michelli, Joseph A.
TI  - (The) Zappos experience : 5 principles to inspire, engage, and wow
AV  - HF5647 Z37Mic
PY  - 2012///
PB  - McGraw-Hill
KW  - Zappos.com (Firm) - Management
KW  - Customer service
KW  - Mail-order business - Management
KW  - Electronic commerce - Management
KW  - Retail trade - Management
N1  - 20764
ER  -