TY  - GEN
AU  - Cloke, Kenneth
AU  - Goldsmith, Joan
TI  - Resolving conflicts at work : ten strategies for everyone on the job
SN  - 9780470922248
AV  - HD42 Clo
PY  - 2011///
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personnel management - Psychological aspects
KW  - Psychology, Industrial
N1  - 21043
ER  -