TY  - GEN
AU  - Frei, Frances
AU  - Morriss, Anne
TI  - Uncommon service : how to win by putting customers at the core of your business
AV  - HF5415.5 Fre
PY  - 2012///
PB  - Harvard Business Review Press
KW  - Customer relations
KW  - Customer services
KW  - Service industries - Management
N1  - 21234
ER  -