Cook, Sarah <br/><br/>
Customer care excellence : how to create an effective customer focus / 
Sarah Cook 
 - 5th ed. 
 -  Kogan Page  2008 
<br/><br/>21485 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Coo