Managing business process flows : principles of operations management / 
Ravi Anupindi ... [et al.] 
 - 3rd ed. 
 -  Prentice Hall  2012 
<br/><br/>21645 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/>Process control
<br/><br/><label>LC Class. No.: </label>TS155  / Man