Pelletier, Ray <br/><br/>
It's all about service : how to lead your people to care for your customers / 
Ray Pelletier 
 -  J. Wiley  2005 
<br/><br/>21693 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Interpersonal relations<br/>Leadership<br/>Teams in the workplace<br/>Employee empowerment
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Pel