TY  - GEN
AU  - Pelletier, Ray
TI  - It's all about service : how to lead your people to care for your customers
AV  - HF5415.5 Pel
PY  - 2005///
PB  - J. Wiley
KW  - Customer relations
KW  - Interpersonal relations
KW  - Leadership
KW  - Teams in the workplace
KW  - Employee empowerment
N1  - 21693
ER  -