Ford, Robert C. <br/><br/>
Managing the guest experience in hospitality / 
Robert C. Ford, Cherrill P. Heaton 
 -  Delmar Cengage Learning  2000 
<br/><br/>21751 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Hospitality industry
<br/><br/><label>LC Class. No.: </label>TX911.3  / C8For