Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / 
Maree Thyne, Eric Laws, editors 
 -  Routledge  2004 
<br/><br/>21855 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry - Management<br/>Tourism - Management
<br/><br/><label>LC Class. No.: </label>TX  / 911.3