TY  - GEN
AU  - Gallo, Carmine
TI  - (The) Apple experience : secrets to building insanely great customer loyalty
AV  - HF 5415.5
PY  - 2012///
PB  - McGraw-Hill
KW  - Customer services
KW  - Consumer satisfaction
KW  - Creative thinking
N1  - 21868
ER  -