TY  - GEN
AU  - Brown, Stanley A.
TI  - Strategic customer care : an evolutionary approach to increasing customer value and profitability
SN  - 9780471643425
AV  - HF 5415.55
PY  - 1999///
PB  - J. Wiley Canada
KW  - Relationship marketing
KW  - Customer relations
N1  - 21930
ER  -