TY  - GEN
AU  - Kamin, Maxine
AU  - Ten steps to successful customer service
TI  - 10 steps to successful customer service
SN  - 9781562865900
AV  - HF 5415.5
PY  - 2010///
PB  - ASTD Press
KW  - Customer service
N1  - 22454
ER  -