Fitzsimmons, James A. <br/><br/>
Service management : operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi 
 - 8th ed. 
 -  McGraw-Hill/Irwin  2014 
<br/><br/>23325 
<br/><br/><label>ISBN: </label>9781259010651 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management
<br/><br/><label>LC Class. No.: </label>HD  / 9980.5