TY  - GEN
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
AU  - Bordoloi, Sanjeev
TI  - Service management : operations, strategy, information technology
SN  - 9781259010651
AV  - HD 9980.5
PY  - 2014///
PB  - McGraw-Hill/Irwin
KW  - Service industries - Management
N1  - 23325
ER  -