TY  - GEN
AU  - Motwani, Jaideep
AU  - Ptacek, Rob
AU  - Fleming, Richard
TI  - Lean Sigma methods and tools for service organizations : the story of a cruise line transformation
SN  - 9781606494073
AV  - TS 156.17
PY  - 2012///
PB  - Business Expert Press
KW  - Six Sigma (Quality control standard)
KW  - Lean manufacturing
KW  - Service industries - Quality control
KW  - Cruise lines - Quality control
N1  - 23392
ER  -