Buttle, Francis <br/><br/>
Customer relationship management : concepts and technologies / 
Francis Buttle 
 -  Routledge  2009 
<br/><br/>23906 
<br/><br/><label>ISBN: </label>9781856175227 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Management
<br/><br/><label>LC Class. No.: </label>HF  / 5415.5