TY - GEN AU - Dawar, Niraj TI - Tilt : shifting your strategy from products to customers SN - 9781422187173 AV - HF 5415.5 PY - 2013/// PB - Harvard Business Review Press KW - Customer relations KW - Consumer behavior KW - Marketing research KW - Strategic planning KW - Marketing - Management N1 - 23994 ER -