Johnston, Robert <br/><br/>
Service operations management : improving service delivery / 
Robert Johnston, Graham Clark and Michael Shulver 
 - 4th ed. 
 -  Pearson Education  2012 
<br/><br/>24420 
<br/><br/><label>ISBN: </label>9780273740483 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management
<br/><br/><label>LC Class. No.: </label>HD  / 9980.5