TY - GEN AU - Balzer, William K. TI - Lean higher education : increasing the value and performance of university processes SN - 9781439814659 AV - LB 2341 PY - 2010/// PB - CRC Press KW - Universities and colleges - United States - Administration KW - Organizational effectiveness - United States KW - Organizational change - United States N1 - 24854 ER -