TY - GEN AU - Dinkin, Steven AU - Filner, Barbara AU - Maxwell, Lisa TI - (The) exchange : a bold and proven approach to resolving workplace conflict SN - 9781439852989 AV - HD 42 PY - 2011/// PB - CRC Press KW - Conflict management KW - Personnel management KW - Interpersonal conflict - Prevention KW - Conflict management - Case studies KW - Personnel management - Case studies KW - Interpersonal conflict - Prevention - Case studies N1 - 24885 ER -