TY  - GEN
AU  - Metters, Richard
TI  - Successful service operations management
SN  - 9780324224375
AV  - HF 5415.5
PY  - 2006///
PB  - Thomson/South-Western
KW  - Customer services - Management
KW  - Customer services - Management - Case studies
N1  - 24937
N2  - Includes CD-ROM
ER  -