Timm, Paul R. <br/><br/>
Customer service : career success through customer loyalty / 
Paul R. Timm 
 - 6th ed. 
 -  Pearson  2014 
<br/><br/>25328 
<br/><br/><label>ISBN: </label>9780133056259 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Consumer satisfaction<br/>Customer relations<br/>Success in business
<br/><br/><label>LC Class. No.: </label>HF  / 5415.5