TY  - GEN
AU  - Gronroos, Christian
TI  - Service management and marketing : managing the service profit logic
SN  - 9781118921449
AV  - HD 9980.5
PY  - 2015///
PB  - J. Wiley
KW  - Service industries - Marketing
KW  - Customer services
N1  - 25348
ER  -