Kaplan, Daniel I. <br/><br/>
Service success ! lessons from a leader on how to turn around a service business / 
Daniel I. Kaplan with Carl Rieser. 
 -  J. Wiley  1994. 
<br/><br/>5329 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management.<br/>Service industries - Quality control.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Kap.