TY  - GEN
AU  - Kaplan, Daniel I.
AU  - Rieser, Carl
TI  - Service success ! lessons from a leader on how to turn around a service business
AV  - HD9980.5 Kap.
PY  - 1994///
PB  - J. Wiley
KW  - Service industries - Management
KW  - Service industries - Quality control
N1  - 5329
ER  -