TY - GEN AU - Van Belleghem, Steven TI - (The) conversation manager : the power of the modern consumer, the end of the traditional advertiser SN - 9780749466596 AV - HF 5415 PY - 2012/// PB - Kogan Page KW - Internet marketing - Social aspects KW - Marketing - Social aspects KW - Customer relations KW - Social media KW - Management - Social aspects N1 - 26902 ER -