TY - GEN AU - Siebel, Thomas M. AU - Malone, Michael S. TI - Virtual selling : going beyond the automated sales force to achieve total sales quality SN - 0684822873 AV - HF 5438.4 PY - 1996/// PB - The Free Press KW - Sales management - Automation KW - Information storage and retrieval systems - Selling N1 - 27231 ER -