TY - GEN AU - Sewell, Carl AU - Brown, Paul TI - Customers for life : how to turn that one-time buyer into a lifetime customer SN - 0671747959 AV - HF 5415.5 PY - 1990/// PB - Pocket Books KW - Customer services KW - Automobile industry and trade - Customer services - United States KW - Automobile dealers - United States N1 - 27233 ER -