TY - GEN AU - Looy, Amy Van TI - Social media management : technologies and strategies for creating business value SN - 9783319219899 AV - HM 851 PY - 2016/// PB - Springer International Publishing KW - Social media KW - Business - Computer network resources KW - Internet marketing KW - Marketing KW - Personnel management KW - Business - Data processing N1 - 27853 ER -