TY - GEN AU - Raines, Susan S. AU - 1.BC, 2.EMO TI - Conflict management for managers : resolving workplace, client, and policy disputes SN - 9781538119938 AV - HD 42 PY - 2020/// PB - Rowman & Littlefield KW - Conflict management KW - Interpersonal relations KW - Personnel management - Psychological aspects KW - Customer relations KW - Conflict management - Case studies N1 - 29911 ER -