Davidow, William H. <br/><br/>
Total customer service : the ultimate weapon / 
William H. Davidow and Bro Uttal. 
 -  Harper & Row  1989. 
<br/><br/>82 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Dav.