TY  - GEN
AU  - Chang, Richard Y.
AU  - Kelly, P. Keith
TI  - Improving through benchmarking : a practical guide to achieving peak process performance
AV  - HD62.15 Cha.
PY  - 1994///
PB  - Kogan Page
KW  - Benchmarking (Management)
N1  - 6454
ER  -