Martin, David M. <br/><br/>
Dealing with demanding customers : how to turn compliants into opportunities / 
David M. Martin. 
 -  Pitman  1994. 
<br/><br/>6482 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Mar.