TY  - GEN
TI  - (The) Manager's guide book, volume three : includes vital pointers on TQM, selling, customer service, communications and stress management. 
AV  - HD30 Man.
PY  - 1994///
PB  - The Asian Sources Media Group
KW  - Total quality management
KW  - Sales management
KW  - Customer service
KW  - Communication in management
N1  - 6487
ER  -