Smith, Ian. <br/><br/>
Meeting customer needs / 
Ian Smith. 
 - 2nd ed. 
 -  Butterworth-Heinemann/Institute of Management Foundation  1997. 
<br/><br/>6638 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Smi.