TY  - GEN
AU  - Desatnick, Robert L.
AU  - Detzel, Denis
TI  - Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
SN  - 9781555484152
AV  - HF5415.5 Des.
PY  - 1993///
PB  - Jossey-Bass
KW  - Customer service
KW  - Customer relations
N1  - 6996
ER  -