Zeithaml, Valarie A. <br/><br/>
Delivering quality service : balancing customer perceptions and expections / 
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. 
 -  Free Press  1990. 
<br/><br/>6997 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Service industries - Quality control - Mathematical models.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Zei.