Heskett, James L. <br/><br/>
Service breakthroughs : changing the rules of the game / 
James L. Heskett, W. Earl Sasser, Christopher W. L. Hart. 
 -  Free Press  1990. 
<br/><br/>7004 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Sales management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Hes.