TY  - GEN
AU  - Heskett, James L.
AU  - Sasser, W. Earl; Hart, Christopher
TI  - Service breakthroughs : changing the rules of the game
AV  - HF5415.5 Hes.
PY  - 1990///
PB  - Free Press
KW  - Customer service
KW  - Sales management
N1  - 7004
ER  -