Berry, Leonard L. <br/><br/>
On great service : a framework for action / 
Leonard L. Berry. 
 -  Free Press  1995. 
<br/><br/>7005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service - Quality control.<br/>Customer service - United States - Management.<br/>Customer service - Management - Case studies.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Ber.